*Please note: Shipping timelines are generally not guaranteed*
Once an order has been shipped, we are no longer responsible for how long an order takes to deliver to you. There are many factors that can affect shipping timelines, including weather, postal courier errors, etc. We will ship your order in accordance with the timelines stated above. We will also be more than happy to open an investigation for you, but we cannot reship or refund an order that has been shipped.
We try to ship orders within 24-48 hours once the order has been processed through USPS Priority. For large orders (orders exceeding $500) a signature from a 21 year or older person will be required to deliver the item(s).
We offer free domestic shipping via USPS on orders $60 and over. Free shipping will be automatically applied to checkout when the cart subtotal is at least $60 without including any shipping fees. Free shipping transit time will take 3 to 7 business days and will include tracking.
Due to Delta 8 THC either being illegal or not explicitly legal according to state laws, we will not ship this product to the following states: Alaska, Arkansas, Arizona, Colorado, Delaware, Kentucky, Idaho, Iowa, Michigan, Mississippi, Montana, North Dakota, New York, Rhode Island, Utah, Vermont, and Washington. If orders are made to be shipped to any of these states, we will have to cancel the order and issue a full refund.
At this time, we do not accept orders from nor ship internationally.
Due to the nature of these products, there are limitations to what can be returned. You may return any unopened factory sealed item for a refund within 15 days of purchase at the original purchase price minus shipping fee. The customer must also pay for the return shipping. If you received the wrong order or defective product, we will replace it, no questions asked. If packaging is open, there are no returns provided. If you have any questions please contact us with any questions.
After receiving your return approval from our Customer Service Team, you should mail your product to:
Return Address: Chuwee Choos. ATTN: Returns. 21699 E Quincy Ave, Unit F #242, Aurora, CO 80015
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.
LATE OR MISSING RETURNS
It may take some time before your refund is officially posted to your bank or credit card. If you have not received your refund within 15 days, please contact our Customer Service.
We only replace items if they are non-conforming, defective or damaged. If you need an exchange within the 15 day time frame, contact our Customer Service for exchange instructions.
Your privacy is important to us! This statement describes what we collect, what we do with it and how you can manage it, plus some information about how the site operates and the security safeguards we have in place.
The policies below are applicable to data and information collected through the ChuweeChoos website (including any versions optimized for viewing on a wireless or tablet device) (“ChuweeChoos Website”), all apps published by ChuweeChoos.com (“ChuweeChoos Apps”), and all interactive features and communications provided by ChuweeChoos, however accessed and/or used, that are operated by us, made available by us, or produced and maintained by or for ChuweeChoos (“ChuweeChoos,” “Us,” We,” or Our”).
WHAT INFORMATION WE COLLECT
We collect two basic types of information, personal information and non-personal information. Personal information is information that you may supply to Us, as described more fully below, i.e., when you make a purchase, complete a survey or participate in a promotion, participate in a program, register on the ChuweeChoos website, upload content to a website or app, or provide your e-mail address. Non-personal information includes information that does not personally identify you, but it may include tracking and usage information about your location, demographics, use of the ChuweeChoos website and use of the internet (“Non-Personal Information”).
Collection of Personal Information Through Social Media Platforms when you interact with any ChuweeChoos page or account on a social media platform, including, but not limited to, Facebook, Twitter, Google+, Tumblr, LinkedIn, YouTube, Instagram, or Pinterest, we may collect the personal information that you make available to us on that page or account including your account ID or “user name.” However, we will comply with the privacy policies of the corresponding social media platform and we will only collect and store such personal information that we are permitted to collect by these social media platforms. If you publish your social media profile to ChuweeChoos, we may collect personal information that you make available as part of that profile.
How We Use Your Information:
We use your Personal Information and Non-Personal Information to:
- Process a purchase made online or with a credit card in store.
- Process a return or exchange of a previously purchased item.
- Assist you with questions about products, delivery, billing or other issues.
- Improve product offerings.
- Send email receipts, order confirmations and delivery confirmations.
- Send customized mailings and emails with special offers, information and notices.
- Enable posting and follow-up of customer comments, reviews and suggestions.
- Confirm your identity to help prevent fraud or theft.
- Facilitate your participation in communities, forums, or other areas where you contribute content, reviews, or other feedback.
- Evaluate, improve and administer our services, products and programs.
- Utilize services administered or hosted by one of our contracted service providers or in-store associates.
- Perform statistical, demographic, and marketing analyses of users of the ChuweeChoos Website and interactive communications.
SHARING YOUR INFORMATION
We do not disclose any of your Personal Information collected by us to any companies except (a) to our parent, subsidiaries, or related entities or (b) as otherwise disclosed in this Privacy Statement. In no event will we sell or rent your Personal Information as part of a customer list or similar transaction. We may share your Personal Information with:
- A vendor or delivery service (e.g. UPS, U.S. Postal Service) when a purchase or return is being shipped.
- A contracted service provider (e.g. payment processing).
- Advertisers or other companies with whom we have a marketing relationship in order to send you information/offers that we believe will be of interest to you.
- Law enforcement officials or judicial authorities when required by law.
- Appropriate persons or entities to assist in debt collection where you owe a debt to us.
- Appropriate persons or entities in conjunction with fraud protection.
Accessing & Controlling Your Personal Information Privacy Preferences / Opting Out
When you provide us with your email address, you are automatically opted in to receive marketing emails about our products, services, sales and offers. You may change your marketing preferences or remove yourself from our mailing lists by clicking on the “unsubscribe” link in the footer of promotional emails, by e-mailing us at firstname.lastname@example.org or by contacting us at: 1-833-383-0003. Please allow sufficient time for your preferences to be processed.
Security of Your Personal Information
We maintain administrative, technical and physical safeguards designed to protect against unauthorized access, use, modification and disclosure of Personal Information in our custody and control. We also are committed to employing reasonable technology and processes in order to protect the security of the ChuweeChoos website. However, even with the best technology, no location is 100% secure. Where possible, we will ask that any third parties to whom we transfer your Personal Information to take comparable steps to protect that security.
To provide you with an increased level of security, online access to your Personal Information and Business Information is protected with a password that you select. We strongly recommend that you do not disclose your password to anyone.
Use of Our ChuweeChoos Website Intended Site Use
ChuweeChoos Website and any interactive features are not intended or designed to attract users under the age of 21. We do not collect Personal Information from any person we know to be under the age of 21. If you are under 21, we ask that you not send us any Personal Information. Information sent to us will be housed on servers located in the United States. Do not send us information unless you consent to the application of U.S law and to the use and disclosure of your information consistent with this Privacy Statement.
How Long Do We Keep Your Information?
Following termination or deactivation of your account, ChuweeChoos.com, its affiliates, or its service providers may retain Personal Information for a commercially reasonable time for backup, archival, and/or audit purposes. If you have any questions about termination or deactivation of your account, please contact us directly at email@example.com.
We may change our ownership or corporate organization. We may also sell certain assets associated with the ChuweeChoos.com website. As a result, please be aware that in such event we may transfer some or all of your information to a company acquiring all or part of our assets or to another company with which we have merged. Under such circumstances we would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Statement, as it may be amended from time to time. Nevertheless, we cannot promise that an acquiring company or the merged company will have the same privacy practices or treat your information the same as described in this Privacy Statement.
Policy Changes and Getting More Information
From time to time, we may modify or amend this Privacy Statement in order to comply with new laws or regulations or to reflect changes in our business practices. Any changes in our policies will be communicated on this page. Changes may be made at any time, without prior notice. However, we may post a notice on the ChuweeChoos.com website or send an email describing any changes. If you have any questions about our handling of Personal Information, you may e-mail us at: firstname.lastname@example.org or call us toll-free at 1-833-383-0003.